tag:blogger.com,1999:blog-3505815251855194395.post2563936159453226528..comments2023-05-07T11:29:25.745-04:00Comments on the commons coffee dilemma: wi-fi policy changesjavierhttp://www.blogger.com/profile/00542692288489717469noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-3505815251855194395.post-91915980906492605382013-01-29T12:13:22.645-05:002013-01-29T12:13:22.645-05:00My apologies to anyone who feels that this decisio...My apologies to anyone who feels that this decision was made with hostile intentions. I wanted to elicit a change in the culture of the coffeehouse in a positive manner, balancing the needs of the business and those of the many different populations that form our customer base and surrounding community. <br />It was also not a purely profit-driven decision: I expected strong reaction and yet took that risk, knowing that we also take a risk in not addressing the needs and complaints of folks who can't get a table during our busier times. <br />I do have to address some of the other complaints that came up in that thread. We are constantly striving to improve our customer service and food options. I have made sure and addressed the coffeehouse staff and emphasized good communication and interactions, even during busy, stressful times. I have devoted almost 10 years of my life to improving this space and want to continue doing so. I appreciate those criticism and comments even though it might hurt a bit to read them. <br />Please, feel free to email me -<br />javier(at)moderntimescoffeehouse (dot)com with any suggestions, words of encouragement, criticisms, questions. <br />Than you. javierhttps://www.blogger.com/profile/00542692288489717469noreply@blogger.comtag:blogger.com,1999:blog-3505815251855194395.post-25448468335281303172013-01-27T17:13:48.526-05:002013-01-27T17:13:48.526-05:00Please check out the very popular "DC Urban M...Please check out the very popular "DC Urban Moms & Dads" Forum for an entertaining thread about this topic. Apparently you have really pissed off the originator of the thread. There are now over 200 responses. <br />http://www.dcurbanmom.com/jforum/posts/list/284550.pageAnonymousnoreply@blogger.com